Complaints Book

Under Peruvian consumer protection law, this is our virtual Complaints Book. Your sheet is numbered and registered, you receive a copy by email and we reply within fifteen working days.

1. Who is complaining
We send your copy and our reply here.
2. What about
3. What happened and what you ask for

Filing a complaint does not prevent you from using other dispute resolution channels, nor is it a prerequisite for reporting to INDECOPI.

Any questions?We can help